Last Updated: [1-April-2025]

Petromark ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we handle your information when you use our App.

1. Information We Do Not Collect

We refrain from gathering personal information from App users. The App does not involve user registration or profile creation.

2. Information Displayed in the App

The App exhibits information pertinent to your travel package, including:

• Details and plans of the travel package.
• Hotel specifics, such as names and room numbers.
• Contact details of your group coordinator.

3. Use of Information

The displayed information serves solely to facilitate your travel experience, aiding navigation and keeping you informed about your travel arrangements.

4. Information Sharing

We do not share your information with third parties. Your travel details are exclusively visible to you and your designated group coordinator.

5. Security

While we implement reasonable measures to protect the displayed information, absolute security cannot be guaranteed.

6. No Use of Cookies or Tracking

The App refrains from employing cookies or any other tracking technologies to collect usage information.

7. Notifications

You may receive notifications from the admin or your agent concerning your travel plans, aimed at keeping you informed and updated about your journey.

8. Location Access Permission

Why do we need your location?

• Location access is solely requested to provide navigation assistance during your pilgrimage for Hajj, ensuring a smoother experience.

How do we use your location?

• Your location data is utilized exclusively within the app for navigation purposes, with no tracking or storing of location history beyond necessity.

9. Microphone Access Permission

Why do we need access to your microphone?

• Microphone access facilitates effective communication between pilgrims and their respective agents during their pilgrimage journey.

How do we use access to your microphone?

• Microphone access is solely used within the app's chat feature, with no recording or storing of audio data beyond facilitating real-time communication.

10. Login and User Information

User information is managed centrally by the travel agency, with login credentials generated based on data provided by authorized personnel.

11. Changes to Privacy Policy

This Privacy Policy may undergo updates periodically. The latest version will always be accessible within the App. Continued use of the App implies acceptance of any changes.

12. Contact Us

For inquiries or concerns regarding this Privacy Policy, please contact us at +92 21 3563-3439. By using Petromark, you agree to the terms outlined in this Privacy Policy.

13. Notification Permissions

Purpose of Notifications

• Notifications are utilized to alert clients and agents about new messages or updates within the app, ensuring timely communication.

Your Consent

• By using our app and granting permission for notifications, you consent to receiving notifications as described in this privacy policy.

Opting Out of Notifications

• Users have the option to manage notification settings within the app and can choose to opt out if preferred. However, disabling notifications may affect your ability to stay updated within the app.